Refund & Cancellation Policy

Cancelling your subscription

• You can cancel at any time from Portal → Subscription.
• Cancelling stops UPI AutoPay / automatic renewal immediately, so you will not be charged again.
• You keep access to paid features (including webmail) until the end of the period you have already paid for.

Personal Pro (incl. Mail & Portal) subscription

The first charge of ₹141.60 (₹120 + 18% GST) covers your first 3 months. Monthly renewals of ₹116.82 (₹99 + 18% GST) start after that and are collected automatically, for example via UPI AutoPay. You can cancel before any renewal to avoid the next charge.

Refunds

Because the service is delivered digitally and access begins as soon as you pay, payments are non-refundable, and we do not provide pro-rata refunds for the unused part of a billing period.

The one exception is a billing error on our side, such as being charged twice for the same period or being charged after you cancelled. In that case email us and we will review it and refund the extra amount to your original payment method.

Failed or pending payments

If an auto-renewal fails, Razorpay may retry it. If it keeps failing, the subscription is halted and your access ends when the paid period finishes. You can subscribe again at any time.

How long refunds take

Approved refunds are sent back to the original payment method and usually reach you within 5–7 working days.

Contact

Write to contact@urbanizer.in with your registered email and payment details.